SHIPPING POLICY

SHIPPING WITHIN MALAYSIA

We provide delivery services throughout Malaysia, including both West Malaysia (Peninsular Malaysia) and East Malaysia (Sabah & Sarawak).

Shipping Fees

  • West Malaysia: RM10 flat-rate shipping for orders below RM140.
  • East Malaysia: RM10 flat-rate shipping for orders below RM140.
  • FREE SHIPPING is available for orders of RM140 and above

 

Order Processing

All orders will be processed within 3–5 working days after payment has been successfully received.

Please note that weekends and Malaysian public holidays are not considered working days.

Once your order has been shipped, you will receive the relevant tracking information where available.

Delivery Time

Estimated delivery time after dispatch:

  • West Malaysia: approximately 2–3 working days
  • East Malaysia: approximately 3–5 working days

Delivery times may vary depending on your location, courier operations, peak seasons, public holidays, weather conditions, or other unforeseen circumstances.

Delivery Delays

If your parcel has not arrived within the estimated delivery period, please contact us with your order number so that we can assist you in checking the delivery status.

Please ensure that your shipping address and contact details are accurate before placing your order. We will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided during checkout.

 

Missed Deliveries

If a delivery attempt is unsuccessful, please follow the instructions provided by the courier or contact the courier directly to arrange for redelivery or collection.

Additional delivery charges may apply if the parcel is returned to us due to an incorrect address, unsuccessful delivery attempts, or failure to collect the parcel within the courier’s specified timeframe

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