Please read the following Return & Refund Policy carefully before placing your order.
By completing your purchase, you acknowledge that you have read, understood, and agreed to the terms stated below
For hygiene and health reasons, all lingerie, bras, underwear, and other intimate apparel are considered personal-use items.
Once an order has been shipped, returns, exchanges, or refunds due to change of mind, incorrect sizing, unsuitable fit, colour preference, or other personal reasons will not be accepted.
We strongly recommend checking the product description, size guide, and measurements carefully before placing your order.
If you receive an item that is defective, damaged, or different from your order, please contact us as soon as possible after receiving your parcel.
To protect both parties, customers are required to record a continuous unboxing video when opening the parcel.
The video should clearly show:
Claims without sufficient photo or video evidence may not be accepted.
Where a return or exchange has been approved by SKINN, the item must be returned in its original condition and original packaging, with all tags, labels, accessories, and packaging intact.
Returned items must be:
For hygiene reasons, any item showing signs of extended wear, washing, staining, makeup, damage, odour, or improper handling will not be eligible for return, exchange, or refund.
SKINN reserves the right to reject any returned item that does not meet the above conditions.
Any approved return or exchange may only be made once per order.
Once a return or exchange has been completed, no further return or exchange requests for the same order will be accepted.
All return requests are subject to review and approval by SKINN.
Refunds will only be provided for approved cases, such as verified defective, damaged, missing, or incorrect items where a replacement cannot reasonably be provided.
Once the returned item has been received and inspected, we will notify you of the outcome of your request.
Approved refunds will be processed using the original payment method where possible. Processing time may vary depending on the payment provider or financial institution.
Original shipping fees and any return shipping fees are generally non-refundable unless the return is caused by an error on our part.
For returns caused by incorrect items, verified defects, or errors made by SKINN, reasonable return shipping arrangements may be provided or reimbursed subject to prior approval.
For any other approved return, the customer may be responsible for the return shipping cost.
Please do not return any item without first contacting us and receiving confirmation.
SKINN reserves the right to assess the condition of all returned items and to reject any return, exchange, or refund request that does not comply with this policy.
By placing an order with SKINN, you agree to the terms of this Return & Refund Policy.
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